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terms of internet service

This document contains the entire agreement between Guacamole Press, LLC (dba Solano Wireless Internet and Yolo Wireless Internet) and you, the Customer, and no salesperson, installer, customer service representative, authorized retailer, reseller, or other similarly situated individual is authorized to change the terms set forth herein. Guacamole Press may, however, change the terms and conditions of this Agreement in the future and will notify you if that occurs. The terms of this Agreement, which either are expressly stated to survive or by their nature would logically be expected to survive termination, shall continue thereafter until fully performed. The validity, interpretation, enforceability and performance of this agreement shall be governed by and construed in accordance with the laws of the State of California.

Wireless Services: the term "Services” shall mean the wireless Internet access made available and any other wireless services that Guacamole Press, LLC (“Guacamole Press”) may provide to customers either now or in the future. Service is considered established by achieving successful connectivity between the customer’s installed Customer Premise Equipment (CPE) and Guacamole Press’s transmitting towers/relays. The CPE includes the wireless antenna, reflector dish (if applicable) and power supply.

You may not rebroadcast, transmit, share, trade, transfer, etc. your service with another site (residence, business, etc.) without our express, written consent. If we later determine that you utilized your wireless Internet access equipment (including any additional receivers) or sold, leased or otherwise gave possession of the same to a third party who you knew or reasonably should have known intended to use it to permit the access of the Services in a residential or commercial establishment or any other area open to the public, we may terminate the Services and in addition to all other applicable fees, you agree to pay us the difference between the price actually paid for Services and the full commercial rate for such Services, regardless of whether we have or had the commercial rights to such Services. The payment of that amount and/or the termination of Services shall not prejudice our ability to exercise any other rights and remedies we may have under this Agreement, at law, in equity, or otherwise.

Equipment Use and Responsibility: in order to receive the Service it will be necessary for you to lease an approved CPE from Guacamole Press. Guacamole Press owns the CPE. The Customer is responsible for the safety and security of the wireless equipment. Should leased equipment be stolen or damaged, the customer will be required to pay for applicable equipment replacement and installation costs beyond that of “normal” wear and tear. The Customer is advised not to move or tamper with the Service and equipment once the installation is completed. Line-of-sight to the signal transmitters (towers or relays) must be maintained. Your CPE contains certain components and software which are proprietary to Guacamole Press and/or its vendors. You agree that you will not try to reverse-engineer, decompile or disassemble any software or hardware contained within your wireless equipment. Such actions are strictly prohibited and may result in the termination of your Services and/or legal action. Guacamole Press warrants that your CPE is free of defects in material and workmanship for the term of your service agreement. Guacamole Press does not extend or modify its warranty period as a result of repair or replacement. Guacamole Press reserves the right to void a warranty and/or make reasonable changes for repair of a unit if the warranty seal is broken or the unit displays evidence of misuse, abuse, or tampering.

If a wireless router is provided by Guacamole Press at the time of install, we will replace the router during the first year only if it is found to be defective. After the one-year warranty, the customer will be responsible for obtaining a replacement router at the customer’s expense. Guacamole Press requires access to your router for tech support, firmware updating, etc. Remote Management must be turned on and our office must have a record of your login. An exception may be made for businesses using a corporate firewall managed by computer-network technical staff.

Changes in or Cancellation of Services: except as otherwise set forth in this Agreement, you may change your Service (upgrade or downgrade) at any time by notifying us. A fee may apply to such changes. You have the right to cancel your Service for any reason at any time by providing Guacamole Press a thirty (30) day advance notice in writing. There will be no penalty or other fees imposed for cancellation of Service provided the equipment is returned to us in good working condition (see Equipment Use and Responsibility above). Early cancellation of Service (e.g. less than thirty (30) days notice) will result in a final billing equal to one (1) month’s Service. The leased CPE is owned by Guacamole Press and must be returned upon cancellation of service or a $400 equipment charge will be applied to your final bill.

Termination or Suspension of Services: Guacamole Press has the right to terminate your Services at any time without providing notice to you if: (1) your account is 30 days past-due (if paying semi-annually by check) or 15 days past due (if paying by credit/debit card); (2) we receive confirmation that you have received the Services, or any part of the Services without paying for them; or (3) you otherwise violate the terms of the Service Agreement. If your Service is canceled for any reason, you are still responsible for payment of all outstanding balances accrued, including any applicable fees. A service reconnect fee may be due if an account is suspended for any reason. We also reserve the right to terminate your service at any time by providing you thirty (30) days advance notice in writing.

Billing Policy: unless you prepay for a six (6) month subscription for Services, Guacamole Press will automatically charge your credit/debit card each month, in advance, for Services (and leased equipment, if applicable) until you cancel the Services. Accounts unpaid 10 days after due date are in default and will be disconnected. In order for Services to be restored, all past due charges, a reconnect fee, and a deposit equal to a minimum of one (1) month’s charges must be paid. Termination of Service to any account in default does not relieve Customer of the obligation to pay past due amounts or the monthly fees for the Services under the agreed initial term of Service. The Customer hereby authorizes Guacamole Press to charge the Customer’s credit/debit card on file for any outstanding balances owed. If the Customer’s credit/debit card is not sufficient to recoup costs, Customer agrees to pay though other means in order to satisfy the debt. If we use a collection agency or attorney to collect money owed, Customer agrees to pay all reasonable costs of collection or other action including, but not limited to, the costs of a collection agency, attorney's fees and court costs. A fee may be applied to the customer’s account for any checks written that do not clear the bank (e.g. bounce).

A fee may be applied to all failed credit/debit card charges unless the customer contacts Guacamole Press within five (5) days to correct the issue. The customer is responsible for ensuring that provided credit/debit card information is current, and for contacting Guacamole Press with updated or new credit/debit card information.

Acceptable Use Policy: Guacamole Press supports the free flow of information and ideas over the Internet and does not actively monitor use of the Services under normal circumstances. Similarly, we do not exercise editorial control over the content of any Web site, electronic mail transmission, news group, or other material created or accessible over or through the Services, except for certain proprietary websites. However, in accordance with our Service Agreement, we may remove any materials that, in our sole discretion, may be illegal or may subject us to liability. Guacamole Press may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. The following constitute violations of this policy:

  • Illegal Use. Using the Services to transmit any material (by email, uploading, posting or otherwise) that, intentionally or unintentionally, violates any applicable local, state, national or international law, or any rules or regulations promulgated thereunder.

  • Harm to Minors. Using the Services to harm, or attempt to harm, minors in any way.

  • Threats. Using the Services to transmit any material (by email, uploading, posting, or otherwise) that threatens or encourages bodily harm or destruction of property.

  • Harassment. Using the Services to transmit any material (by email, uploading, posting, or otherwise) that harasses another.

  • Fraudulent activity. Using the Services to make fraudulent offers to sell or buy products, items, or services or to advance any type of financial scam such as "pyramid schemes," "Ponzi schemes" and "chain letters."

  • Forgery or Impersonation. Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation. Using deliberately misleading headers ("munging" headers) in news postings in order to avoid spam email address collectors is allowed.

  • Unsolicited commercial email/Unsolicited bulk email. Using the Services to transmit any unsolicited commercial email or unsolicited bulk email. Activities that have the effect of facilitating unsolicited commercial email or unsolicited bulk email whether or not that email is commercial in nature, are prohibited.

  • Unauthorized Access. Using the Services to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Guacamole Press's or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data.

  • Copyright or Trademark Infringement. Using the Services to transmit any material (by email, uploading, posting, or otherwise) that infringes any copyright, trademark, patent, trade secret, or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.

  • Collection of Personal Data. Using the Services to collect, or attempt to collect, personal information about third parties without their knowledge or consent.

  • Reselling the Services. Reselling the Services without Guacamole Press's authorization is prohibited.

  • Network Disruptions and Unfriendly Activity. Using the Services for any activity which adversely affects the ability of other people or systems to use Guacamole Press Services or the Internet. This includes "denial of service" (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, network services or network equipment is prohibited. It is the Customer’s responsibility to ensure that their network is configured in a secure manner. A Customer may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Customer may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner.

Limitations of Liability: Guacamole press shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, which may include any Acts of God, fires, earthquakes, floods, power or technical failure, acts of any governmental body, labor disputes, changes in law, regulation or government policy, riots, war, epidemics, acts or omissions of vendors or suppliers, equipment failures, transportation difficulties, or any other cause beyond our control. Guacamole Press assumes no liability for performance degradation due to line-of-site impedance or obstructions, radio-frequency (RF) interference, natural or man-made obstacles, or other issues beyond our control. Guacamole Press assumes no liability for loss of data, revenue or other circumstances resulting from delays, non-deliveries, misdeliveries or Service interruptions. Guacamole Press will not be held responsible for any damages that may occur to any other equipment or property, or any other consequential or incidental damages of any kind, whether based on contact, negligence, or strict liability.

Guacamole Press shall have the right, at its sole discretion, to modify, add or remove any terms or conditions of the High-Speed Wireless Internet Access Service Agreement without notice or liability to you. Any changes to the High-Speed Wireless Internet Access Service Agreement shall be effectively immediately following the posting of such changes on the websites, www.solanowireless.com and www.yolowireless.com. You agree to review the High-Speed Wireless Internet Access Service Agreement from time to time and agree that any subsequent use by you of the Service following changes to the High-Speed Wireless Internet Access Service Agreement shall constitute your acceptance of all such changes.

 Updated: April 10, 2009